Shipping & Delivery Policy

Last Updated: 3 September 2026

At Pranavanfoods, operated by Pranavan Food Products, we aim to pack and deliver our traditional sweets, snacks and savouries safely and efficiently to customers across India.

This Shipping & Delivery Policy explains our shipping coverage, estimated delivery times, order processing, tracking and procedures for delivery-related issues.

1. Shipping Across India

Pranavanfoods delivers across India, subject to postal/courier serviceability at the customer's PIN code.

We currently provide:

🚚 Free Delivery Across India

There is no standard shipping charge for eligible orders placed through the Pranavanfoods website unless a specific product, location, delivery service or promotion clearly states otherwise during checkout.

2. Estimated Delivery Time

Our standard estimated delivery time is:

4–7 Business Days

The delivery period may vary depending on:

  • Customer location and PIN code
  • Courier or postal serviceability
  • Public holidays
  • Sundays and non-working days
  • Festivals and peak-season demand
  • Weather conditions
  • Transportation disruptions
  • Government restrictions
  • Other circumstances outside our reasonable control

The 4–7 business-day period is an estimated delivery timeline and not a guaranteed delivery date.

3. Order Processing

Once your order is successfully placed and payment is confirmed where applicable, it will enter our order-processing system.

Processing may include:

  • Order verification
  • Product preparation/selection
  • Quality checking
  • Packing
  • Shipping-label generation
  • Handover to the courier or postal service

Because Pranavanfoods sells food products, we take appropriate care during packing before dispatch.

4. Order Dispatch

Once your order has been packed and handed over to the applicable courier, postal or logistics provider, it will be considered dispatched.

Where tracking is available, customers may receive shipment details through one or more available communication channels, such as email, SMS, WhatsApp or the Pranavanfoods website.

5. Track Your Order

Customers can track dispatched orders using the tracking information provided after shipment.

You may also visit the Track Your Order section on the Pranavanfoods website where applicable.

Tracking information is supplied or updated by the applicable courier/postal service. There may occasionally be a delay between physical shipment movement and the latest tracking update.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please ensure that your order contains:

  • Recipient's full name
  • House/door number
  • Street/area
  • Landmark, where helpful
  • City/town/village
  • District and state
  • Correct PIN code
  • Active mobile number

Pranavanfoods is not responsible for delays or failed delivery caused by incorrect or incomplete information provided by the customer, subject to applicable consumer rights.

7. Mobile Number

Please provide an active mobile number when placing your order.

The courier/postal delivery agent may need to contact you for:

  • Address clarification
  • Delivery confirmation
  • Location assistance
  • Other shipment-related communication

Failure to respond to reasonable delivery attempts may result in delayed or unsuccessful delivery.

8. Delivery Attempts

The number and timing of delivery attempts depend on the applicable courier or postal service.

If delivery cannot be completed because the customer is unavailable, unreachable or the address is inaccessible, the shipment may be reattempted, held at a delivery facility or returned to us according to the logistics provider's procedures.

9. Undeliverable Orders

An order may be considered undeliverable due to circumstances including:

  • Incorrect address
  • Incorrect PIN code
  • Incomplete address
  • Recipient unavailable after applicable delivery attempts
  • Incorrect/inactive phone number
  • Customer refusing delivery
  • Location not serviceable
  • Other delivery restrictions

If a shipment is returned to Pranavanfoods, we will review the circumstances before determining whether redispatch, refund or another resolution is appropriate.

10. Delivery Delays

While our normal estimated delivery period is 4–7 business days, delays can occasionally occur.

Possible reasons include:

  • Courier or postal delays
  • Natural disasters
  • Heavy rainfall or severe weather
  • Transport disruptions
  • Public holidays
  • Festivals and seasonal demand
  • Remote-area delivery
  • Strikes
  • Government restrictions
  • Operational disruptions outside our reasonable control

We will make reasonable efforts to assist customers with delayed shipments where appropriate.

11. Orders Not Received Within the Expected Period

If your order has not arrived after the estimated delivery period, please:

  1. Check your shipment tracking status.
  2. Verify the delivery address provided with your order.
  3. Check for calls/messages from the delivery provider.
  4. Contact Pranavanfoods Customer Support with your order number.

Our team can review the available shipment information and, where appropriate, coordinate with the applicable delivery provider.

12. Order Marked β€œDelivered” but Not Received

If the tracking status shows Delivered but you have not received the package, please contact Pranavanfoods Customer Support promptly.

Before contacting us, we recommend checking with:

  • Family/household members
  • Reception/security personnel
  • Neighbours where appropriate
  • Any person authorized to receive the package

We may raise an investigation with the courier or postal provider.

Any refund or replacement decision will depend on the findings of the investigation and applicable consumer rights.

13. Damaged Package at Delivery

If your shipment arrives visibly damaged, open, leaking or tampered with, please document the condition immediately where possible.

Take clear photographs/videos of:

  • Outer shipping package
  • Shipping label
  • Damaged/opened areas
  • Inner packaging
  • Affected products

Please report eligible issues to Pranavanfoods within 48 hours of delivery in accordance with our Return & Refund Policy.

14. Missing or Incorrect Products

If your package has been delivered but contains a missing or incorrect product, please contact Customer Support within 48 hours of delivery.

Provide your order number and clear photographs of the products and packaging to help us verify the issue.

Please refer to our Return & Refund Policy for eligibility and resolution procedures.

15. Food Product Handling

Pranavanfoods sells sweets, snacks, savouries and other food products, including products made without added preservatives.

Once delivered, customers should:

  • Store products according to the instructions on the packaging
  • Keep products away from unsuitable heat or moisture
  • Ensure packaging is properly closed after opening where applicable
  • Consume products within the stated best-before period
  • Follow any product-specific storage instructions

Pranavanfoods cannot generally accept responsibility for deterioration resulting from improper storage or handling after successful delivery.

16. Shipping During Festivals & Peak Seasons

During periods such as Deepavali, Pongal, Onam, Christmas, New Year and other major festivals, order volumes across food businesses and logistics networks may increase substantially.

Customers are encouraged to place festival and gifting orders early.

Delivery may take longer than the normal estimated period during peak seasons due to production volumes, courier capacity or other logistical factors.

17. Bulk & Corporate Orders

Shipping arrangements and timelines for bulk orders, wholesale orders, corporate gifting and large-volume purchases may differ from standard retail orders.

The applicable delivery schedule, shipping arrangement and charges, if any, may be communicated separately before the order is confirmed.

18. Shipping Service Providers

Pranavanfoods may use suitable courier, postal and logistics service providers depending on the customer's location, PIN code, shipment size and service availability.

We may select or change the delivery provider for an order based on operational requirements.

19. Order Cancellation After Dispatch

Once an order has been packed and/or dispatched, cancellation may not be possible.

For cancellation eligibility before dispatch, please refer to our Return & Refund Policy or contact Customer Support as soon as possible after placing your order.

20. Changes to This Policy

Pranavanfoods may update this Shipping & Delivery Policy periodically to reflect changes in delivery services, business operations, shipping coverage or applicable requirements.

The latest version will be published on our website with the updated date.

21. Contact Us

For shipping, tracking, delayed delivery or other order-related assistance, contact:

Pranavan Food Products
Brand: Pranavanfoods
Website: www.pranavanfoods.com
Address: 630 A/2, Annamalainagar, Koothandan Post – 630561, Sivagangai, Sivagangai District, Tamil Nadu, India
Email: pranavanfoods@gmail.com | info@pranavanfoods.com
Phone: +91 96262 35478

Grievance Contact/Officer: M. Pavithra
Grievance Contact Number: +91 96262 35478