Privacy Policy

Last Updated: 3 September 2026

Pranavan Food Products, operating under the brand name Pranavanfoods (“Pranavanfoods”, “we”, “us”, or “our”), respects the privacy of our customers and website visitors.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit our website, create an account, place an order, contact us, or otherwise interact with Pranavanfoods.

By using our website and services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, place an order, contact us, or use our services, we may collect information such as:

• Full name
• Billing and shipping address
• Email address
• Mobile/telephone number
• Order and purchase information
• Payment and transaction information
• Customer account information
• Communications with our customer-support team
• Product reviews or feedback you voluntarily provide
• IP address
• Browser and device information
• Website usage and interaction information
• Cookies and similar technologies
• Marketing preferences and consent information

Payment-card or banking information may be processed directly by authorized payment gateways or financial-service providers. We do not necessarily receive or store complete payment-card details ourselves.

2. How We Use Your Information

Pranavanfoods may use personal information to:

• Process and confirm orders
• Receive and verify payments
• Pack, ship and deliver orders
• Provide order tracking information
• Communicate order and delivery updates
• Provide customer support
• Handle cancellations, refunds and eligible complaints
• Respond to product and business enquiries
• Maintain customer accounts
• Detect or prevent fraudulent transactions and misuse
• Improve our website, products and customer experience
• Perform analytics and understand website usage
• Send marketing communications where permitted and/or where appropriate consent has been obtained
• Comply with applicable tax, accounting, regulatory and legal requirements
• Establish, exercise or defend legal claims

3. Order and Delivery Information

When you purchase products from Pranavanfoods, we require information necessary to fulfil your order.

Relevant information may be shared with courier, postal, logistics and fulfilment service providers to enable pickup, transportation, shipment tracking and delivery.

This can include your name, delivery address, mobile number and other information reasonably required to complete the shipment.

4. Payments

Online payments may be processed through third-party payment gateways, banks, UPI providers or other authorized payment-service providers.

These providers may collect and process information according to their own privacy policies and security standards.

Pranavanfoods does not control the independent privacy practices of third-party payment providers.

5. Shopify

Our e-commerce website may be operated using Shopify.

Shopify may process certain customer and website information to provide the e-commerce infrastructure and associated services required to operate our online store.

Shopify's processing of personal information is also governed by its applicable privacy terms and policies.

6. Cookies and Similar Technologies

Our website may use cookies, pixels and similar technologies to operate essential website functions and understand how visitors interact with our store.

Depending on the technologies and services enabled on our website, these may be used for:

• Shopping cart functionality
• Login and account functionality
• Remembering preferences
• Website security
• Traffic measurement
• Analytics
• Performance improvement
• Advertising and marketing measurement
• Personalization, where applicable

Your browser may allow you to block or delete cookies. Disabling certain cookies may affect website functionality.

Where applicable law requires consent for particular cookies or tracking technologies, we will seek consent through the mechanisms implemented on our website.

7. Analytics and Advertising

Pranavanfoods may use analytics, advertising and marketing platforms to understand website traffic, measure campaign performance and improve our services.

Depending on the services enabled on our store, these providers may process information such as device identifiers, IP addresses, browser information, website interactions and advertising-related information.

8. When We Share Personal Information

We do not sell customer personal information simply as a database to third parties.

We may disclose information where reasonably necessary to service providers involved in operating our business, including:

• E-commerce platform providers
• Payment processors
• Banks and financial institutions
• Courier and logistics providers
• IT and hosting providers
• Customer-support systems
• Email, SMS or WhatsApp communication providers
• Analytics and advertising providers
• Professional advisers, auditors or accountants
• Government, regulatory or law-enforcement authorities where legally required

Service providers may process information only according to their respective roles, contractual arrangements and applicable law.

9. Marketing Communications

Where permitted by applicable law, we may send customers information regarding:

• New products
• Special offers
• Discounts
• Festivals and seasonal collections
• Promotional campaigns
• Brand updates

Where consent is required, such communications will be sent based on the appropriate consent.

Customers may unsubscribe or withdraw applicable marketing consent through the unsubscribe mechanism provided in the communication or by contacting us.

Transactional communications relating to orders, payments, security or customer service may still be sent when necessary.

10. Data Security

We take reasonable organizational and technical measures appropriate to our operations to protect personal information against unauthorized access, disclosure, alteration, loss or misuse.

However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.

Customers are responsible for maintaining the confidentiality of their account credentials and should not share passwords or verification codes with unauthorized persons.

11. Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected and as required for legitimate business, accounting, taxation, dispute-resolution and legal obligations.

Retention periods may differ depending on the nature of the information and applicable requirements.

When information is no longer required, we may delete, anonymize or otherwise dispose of it in accordance with applicable requirements and our operational practices.

12. Your Privacy Rights

Subject to applicable law and relevant exceptions, you may have rights relating to your personal information, including rights to:

• Request information about the personal data we process
• Request correction of inaccurate or incomplete information
• Request erasure of eligible personal information
• Withdraw consent where processing is based on consent
• Raise a grievance regarding the handling of personal information

We may need to verify your identity before processing certain privacy requests.

Some information may need to be retained despite a deletion request when retention is required or permitted for taxation, accounting, fraud prevention, dispute resolution or other legal purposes.

13. Children's Privacy

Our online store is intended to be used for purchases by persons legally capable of entering into transactions or by individuals acting with appropriate parental or guardian involvement where required.

We do not knowingly seek to collect children's personal information through the website in circumstances prohibited by applicable law.

If you believe personal information relating to a child has been collected improperly, please contact us so that the matter can be reviewed.

14. Third-Party Websites

Our website may contain links to external websites, social-media platforms or third-party services.

Once you leave the Pranavanfoods website, the privacy practices of those third parties apply. Pranavanfoods is not responsible for the privacy practices, security or content of independently operated third-party websites.

We encourage customers to review their respective privacy policies before providing personal information.

15. International Processing

Some technology, cloud, e-commerce, payment, analytics or other service providers may process or store information outside the customer's state or country.

Where applicable, such processing will be subject to the relevant service provider's safeguards and applicable legal requirements.

16. Changes to This Privacy Policy

Pranavanfoods may update this Privacy Policy periodically to reflect changes to our business, website functionality, service providers, technology or applicable legal requirements.

The latest version will be published on this page with an updated “Last Updated” date.

Customers are encouraged to review this page periodically.

17. Contact & Privacy Grievances

For privacy questions, requests, complaints or grievances regarding personal information, please contact:

Pranavan Food Products
Brand: Pranavanfoods
Website: www.pranavanfoods.com
Address: 630 A/2, Annamalainagar, Koothandan Post - 630561, Sivagangai, Sivagangai District, Tamilnadu-India.
Email: pranavanfoods@gmail.com, info@pranavanfoods.com
Phone: +91-9626235478
Grievance Contact/Officer: M.Pavithra / +91-9626235478